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Terms of Use

In General

The website aerakis.gr is the online store of the IOANNIS PAN AERAKIS & Co Limited Partnership Company., seated in Piraeus Attica, at 10 Vasileos Georgiou A Street, with Tax Identification No. 093690819 and General Electronic Commercial Registry Νο. 044304607000, legally represented, with the object of trade in clothing and footwear of domestic and foreign origin (hereinafter referred to as the “Company”).

The Company’s online store (e-shop) enables both its customers and all internet users to be informed directly about the products offered by the Company for retail sale, as well as to make their purchases online. The use of the online store and purchases through are subject to the following terms and conditions. Visitors/customers must read them carefully before using the company’s services and if they do not agree they should not use the website or the online store.

1. Product Prices

The listed prices of the products on the website include the corresponding VAT. and any other taxes. The prices refer to products that are available in the store and the various offers are valid while stocks last.

The listed prices do not include the additional required shipping charges which are added and for which the user/buyer is informed prior to the completion the order.

The Company reserves the right to change the product prices at any time, without prior notice to the visitors/customers. Any modification will not affect orders that have already been placed.

2. User Registration

Creating a user account is optional to make purchases through the online store, but not necessary. To create an account, the user is asked to fill in their name and address information, and they bear responsibility for the correctness of the information they declare. The user themself choose their personal passwords, i.e. their personal username (username), and their personal password (password). These codes are strictly personal to each visitor/user and must not be disclosed to any third party. The creation of a user account is only allowed to those who have full legal capacity, i.e. they have completed eighteenth (18) years of age and not are not in partial or full custodial guardianship.

By creating the account, the user consents to the collection and processing of the data necessary for the provision of the service. The user has the possibility at any time to request access to their data, the correction of the data or the deletion of the account. The personal information collected remains completely confidential, is not communicated to third parties, and is collected and processed in accordance with the Company’s Personal Data Protection Policy.

3. Ordering products

To order products, the customer can log in to the user account (if they have one) or make an anonymous purchase. To complete the order process, the customer should fill in their name and address information, choose the method of payment and shipping/delivery of the products and accept the present terms. Shipping and cash on delivery costs are calculated according to the method of payment and shipping/delivery chosen by the customer and the shipping address. Shipping and/or cash on delivery costs are added to the final payment amount and are clearly marked prior to completion of the order. After the completion of the order, an informative email is sent to the customer to confirm their order. The customer shall be responsible for the correctness and lawfulness of the information they declare. The data collected at this stage are necessary for the execution of the sales contract. In the case of an anonymous purchase, the customer’s data is not stored for any future use, except for those data that are necessary for the fulfillment of the company’s tax obligations.

4. Ways of Delivery/Shipment

Deliveries are made through a partner courier company (Courier) or by drivers of our Company. Delivery is made to the place stated on the order form. In addition, there is the option of receiving the products ordered online from the Company’s headquarters without any additional charge.

The shipment of the products incurs shipping costs (if incurred) which are added to the final payment amount and are clearly indicated on the final order form.

5. Payment Methods

Cash on delivery method – Payment upon receipt of the order

If the customer chooses payment by cash on delivery, then the payment is made by the customer at the time of delivery of the product, in cash handed over to the courier company employee. The charge for cash on delivery is made according to the shipping policy.

Payment by Debit or Credit Card

Payment of the order by credit or debit card is supported. The card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the cooperating banking institution.

Payment by Paypal

Payment by Paypal is made in accordance with the terms of transactions imposed by the Paypal company

Payment by deposit to a Bank Account

The customer may pay by depositing into the Company’s bank account and by writing their name and order code when depositing the amount

6. Right of Withdrawal

The customer has the right to withdraw from the sales contract without justification, within fourteen (14) calendar days of receipt of the products. The declaration of withdrawal may be done in writing, within the above deadline, by sending an e-mail to … or in any other way, by notifying the Company of their decision to withdraw from the contract, while there is also the option of using the sample withdrawal form which is available here.

It is pointed out that if the customer has managed the goods in a manner other than that which is necessary to establish the nature, characteristics and function of the goods, then they bear the responsibility for any reduction in the value of the products and the Company reserves its right to refund an amount less than the purchase amount.

Products that are not suitable for return for health protection or hygiene reasons are excluded from the right of withdrawal, as long as they are sealed and unsealed after delivery, in particular products such as underwear and swimwear sold in the online store.

In case of withdrawal, the customer must return the products without undue delay and in any case within 14 days from the day they announced to the Company their decision to withdraw from the contract. The cost of returning non-defective products is borne by the customer. The Company is obliged to refund any payment received from the customer, including, where applicable, delivery costs (excluding additional delivery costs incurred because the customer has chosen a more expensive delivery method or because he has chosen to pay by cash on delivery), within 14 days of the day that the customer exercised the right of withdrawal and notified the Company of the decision to withdraw, and in any case after the Company has received the products and they are in excellent condition, as received, undamaged and complete, in their original packaging and accompanied of all relevant documents and the purchase receipt.

7. Defective Products

The Company makes every effort to ensure that the delivered products bear the agreed properties without any defects. In the event of a defective product, the customer is invited to contact the Company immediately by telephone at … or by e-mail at …, in order to exercise their rights. In any case, the consumer has the rights provided for in the Civil Code and in Law 2251/94 for the protection of consumers, and can either request, without charge, its correction or replacement with another product unless this is impossible or requires disproportionate costs, or to request a price reduction, or to withdraw, unless it is an a minor factual defect. The cost of returning proven defective products is borne by the Company.

8. Personal Data

The Company acts as data controller responsible for personal data it collects and processes when navigating and using the website, creating an account and placing an order. The collection and processing of personal data is done in accordance with the Company’s Privacy Policy. During the navigation of the user on the website, the Company does not collect personal data from the visitors. However, it may collect certain information using cookies, in accordance with the Cookies Policy.

To create a user account, the Company collects and processes information such as: name, address and email address. To complete an order from the online store, the Company collects and processes information such as: name, shipping address of the order, and email address. It may also collect information regarding the selected payment method. In case of payment using a credit or debit card, the card details are not stored in the company’s storage media during the transaction, but are registered directly in a secure environment of the cooperating banking institution. The Company does not collect sensitive personal data of users/customers. The information collected and processed by the company is necessary to maintain a user account, complete orders and send/deliver to the customer the products they have ordered, and communicate with the customer regarding their order, in execution of the sales contract with the Company (legal basis for contract execution). Also, the Company maintains data that are necessary for the fulfillment of legal and tax obligations, the claim of fees or in the event of litigation (legal basis for the fulfillment of legal obligations). The Company may use the data it collects for advertising purposes, following the explicit and express consent of the data subject. For any other use of your personal data, the user will be informed at the time of its collection. The Company keeps the data for as long as is necessary to fulfill the purposes for which they were collected. The data collected to create a user account is kept for as long as the account is active. The data collected for the execution of the contract and the fulfillment of the company’s tax obligations are kept for a period of twenty years. This time may be extended if required or permitted by law, or if the extension is necessary for the Company to meet its tax or legal obligations or in the event of legal or extrajudicial litigation.

The Company undertakes to not disclose, sell, share, announce, or otherwise make known, the Personal Data, except for the cases described in this Privacy Policy. The Company may transmit data to service providers and partner companies, which have been carefully selected and bound by contract in advance, for the purpose of operating the online store and executing orders. Personal data is transmitted to courier companies that undertake the shipment of orders. In addition, personal data is transmitted to consultants (e.g. lawyers, accountants), financial institutions, professional service providers, such as marketing, advertising, e-mail, website optimization and hosting services, payment control services, the Cyber Crimes Unit, the Protection of Consumer and e-fraud prevention services, for cases of malicious use. The above categories of recipients of personal data are processors on our behalf and therefore as such do not process any data beyond the above purposes of transmission.

The Company takes all appropriate technical and organizational measures for the protection of personal data and the security of transactions (Application firewall, server firewall, SSL encryption). In addition, only authorized employees of the Company have access to the personal data of users/customers, and access by unauthorized persons to your personal data is prohibited. Please note that no security system or data transmission system over the Internet is completely secure. For this reason, users/customers are encouraged to avoid sending sensitive personal data through the website/online store. In the event of a violation, the user/customer as well as the competent supervisory authority are immediately informed.

The user/customer has the right to Access their Personal Data, the right to Rectification, the right to Limit Processing, the right to Erasure, the right to Data Portability and the right to Object to Processing, by submitting a request in writing to the address … In addition, the costumer has the right to complain to the Personal Data Protection Authority, in writing (Kifisias 1-3 , PO Box 115 23, Athens) or electronically (www.dpa.gr).

9. Cookies

When navigating and using the website, the Company uses cookies, in order to be functional or more efficient in its operation, to improve navigation and the correct display of the content. Cookies are small text files that are stored on the user’s computer or other electronic device when they visit the website, which are then used as a means of identifying the computer. Depending on the purpose served by cookies, they are divided into the following categories:

(α) Cookies που είναι τεχνικά απαραίτητα για την πραγματοποίηση της σύνδεσης στην ιστοσελίδα ή για την παροχή της υπηρεσίας διαδικτύου την οποία έχει ζητήσει ο ίδιος ο χρήστης. Ο χρήστης δεν έχει τη δυνατότητα να απορρίψει την εγκατάσταση αυτών των cookies, καθώς χωρίς αυτά δεν είναι δυνατή η παροχή υπηρεσιών εκ μέρους της ιστοσελίδας.  Τέτοια cookies είναι αυτά που χρησιμοποιούνται για την αναγνώριση ή/και διατήρηση περιεχομένου που εισάγει ο χρήστης/ πελάτης κατά τη διάρκεια μιας σύνδεσης (session) σε ιστοσελίδα καθ’ όλη τη διάρκεια της συγκεκριμένης σύνδεσης, όπως το «καλάθι αγορών», για τη σύνδεση του συνδρομητή ή χρήστη σε υπηρεσίες που απαιτούν αυθεντικοποίηση, για την ασφάλεια του χρήστη, για την πραγματοποίηση της τεχνικής της κατανομής φορτίου (load balancing) σε μία σύνδεση σε ιστοσελίδα του διαδικτύου, για τη διατήρηση των επιλογών του χρήστη σχετικά με την παρουσίαση της ιστοσελίδας, π.χ. επιλογή γλώσσας, αποθήκευση ιστορικού αναζητήσεων. 

(b) Cookies that are installed for the purpose of online advertising. Their installation is only allowed with the consent of the user.

(c) Cookies installed for the purpose of statistical analysis (web analytics), such as the Google Analytics service. Their installation is only allowed with the consent of the user.

10. User Responsibility

The option of entering into a valid order and/or creating an account is available to those who are legally competent, pursuant to the Greek Civil Code, i.e. they have completed eighteenth (18) years of age and not are not in partial or full custodial guardianship.

The use of the website and the online store must be in accordance with the law and the rules of good faith and commercial ethics, and the user is obliged to refrain from any illegal acts and abusive behavior as well as from the adoption of illegal practices and practices of unfair competition.

It is prohibited to post, publish, send or transfer any material that is illegal, threatening, offensive, abusive or violates the individual rights and personal data of third parties, intellectual property rights of the Company or third parties.

It is prohibited to post, publish, send or transfer by other methods, any material that contains digital viruses or any other electronic codes, files or programs designed to destroy, damage or limit the operation of any computer software or equipment.

Any use contrary to the above conditions gives our company the right to immediately suspend the operation of the user’s account.

11. Limitation of Liability

The information provided on the website is complete, true, valid and up-to-date, whether it concerns the Company or the products/services provided by the online store, subject to any technical or typographical errors that cannot be foreseen or have occurred unintentionally or due to website interruptions or due to force majeure or the fault of third parties. The Company takes all the necessary technical and other measures in order for the availability of the products to be updated immediately. However, in the event of an error, the Company is not responsible for their unavailability, and will immediately inform the purchaser in order to cancel their order.

The Company takes all necessary technical or other measures and makes every effort to ensure that (a) the website and the online store operate continuously and properly without problems, interruptions, delays, errors or mistakes, (b) the data/information that are provided and transmitted through the website will not be altered, and to be protected by the creation of backup copies, since the security systems of this website are subject to limitations, (c) the technology used by the Company or the servers through which our online store is made available to the Users to not contain viruses or other harmful components or software programs. However, the Company does not provide any guarantees related to all of the above and is not obliged to compensate you, in case you suffer any damage for the above reasons.

In addition, the Company does not provide any guarantee (a) for the suitability, effectiveness, adequacy of its products in relation to the purpose for which you intend them and (b) for the correct and proper execution of the transactional obligations of the other users of the website.

The Company makes reasonable efforts for the maintenance and availability of the content of the website and the online store. Nevertheless, users accept that the Company is entitled at any time at its discretion to modify and/or temporarily or permanently interrupt all or part of the website with and/or without warning to users, given that availability may be affected from users’ equipment, from other communication networks, from the large number of people trying to use the website at the same time or from other causes. Therefore, the Company bears no responsibility for any kind of damage resulting from the inability of users to access it, the cessation of all or parts of it, the delay, non-delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any type of errors.

The Company is not responsible for any technical problems that may occur to users when they attempt to access the website and during their access to the website and which are related to the operation or compatibility of their own infrastructure with the use of the website. In addition, the Company has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it.

In addition to what is expressly defined herein, the Company bears no civil, criminal, or other liability towards the users and/or any third party claiming rights from you, in the event that any of the above persons, during the use of the services and/or products of this online store suffers any kind of damage due to: (a) errors, omissions, technical obstacles, damage or malfunctions of the telecommunications networks, the Internet, the website, Internet Service Providers, (b) permanent or temporary interruption of the website or some of its services and/or interruption of the provision of certain products through the online store, (c) events, situations, actions, acts and/or omissions of the Company or third parties including other users of the website, for which the Company does not provide guarantees and bears no obligation in accordance with the provisions herein, (c) information and other content that may be made public and shared by third parties.

The Company reserves the right to deliver the products – in respect to the delivery time- in cases of force majeure.

The Company reserves the right at any time to temporarily or permanently stop the operation of all or part of the website for reasons of maintenance or upgrading or for any other reason.

The Company is not responsible under any circumstances for your communication with the third-party service providers who advertise or are advertised on the website and for any commercial transaction that may arise from the relationship between you.

The website may include links to other websites. The Company shall in no way be deemed to endorse or accept the content or services of other websites that may be linked through links and expressly disclaims any responsibility for any content, privacy policy, quality of content and services. In addition, the Company bears no responsibility for any unavailability of these websites, their policy on the protection of personal data, the quality and completeness of their information and services.

The Company does not control and does not carry out any preventive control of the content and information published and communicated by third parties and bears no responsibility for them.

The Company is only liable for deliberate intention and gross negligence in case of damage incurred to you from information or services provided by the Company through the website.

The Company is entitled to temporarily or permanently exclude a member at any time and without stating the reasons, i.e. to cancel/delete/impede access and/or participation of a member (temporarily and/or permanently) without raising any claims against the Company. It goes without saying that this member is prohibited from becoming a member of the website again with the same or different information, unless the Company expressly consents to this. For this purpose, the member consents to the Company keeping their personal information in its system in order to be able to identify any subsequent attempt to register. The above applies in particular (but not exclusively) in the event of a violation of the terms of use by the member, which in their entirety are recognized and acknowledged by the member as essential, in the event of a request from any Authority, Court, in the event of a complaint by a third-party beneficiary of rights against the member.

The Company reserves the right at any time, without reason and free of charge, to interrupt or stop the provision of its services and/or the operation of the Website permanently or temporarily, without any obligation to inform the members beforehand. The Company is only liable for direct damages, which arise due to its intent or gross negligence. Without prejudice to mandatory provisions, the Company’s liability for direct damage due to slight negligence is expressly excluded regardless of legal reason. The Company’s liability for indirect or consequential damages is fully and expressly excluded – regardless of reason.

The Company is not responsible for a breach of these Terms due to force majeure, such as indicative earthquakes, fires, floods, extreme weather, strikes, etc. Each visitor/user uses the website at their own sole responsibility, and its content cannot be considered in any way or case to provide advice, either direct or indirect advice to visitors/users to take any action.

12. Intellectual Property Rights

The entire content of the website, including the design, texts, images, photos, software, links, consitutes intellectual property of the Company or its suppliers and is protected by the relevant provisions of national and European law and international conventions on trademarks, industrial and intellectual property. The names, images, shapes, logos and distinguishing features presented on the website are exclusive trademarks of the Company or third parties protected by the relevant trademark laws, and their presentation on the website is not understood as a transfer, grant or assignment of license or right to their use.

Saving, printing or displaying the content of the website is permitted for personal use only. It is prohibited to copy, distribute, transfer, download, process, store, republish, modify or otherwise reproduce, or otherwise use the content of the website, for commercial or other purposes, unless written consent is given by the Company.

13. Modification of Terms

The Company reserves the right at any time and without warning to revise, modify or abolish these Terms unilaterally, according to its free judgment, within the framework of the law and commercial ethics, of course simultaneously updating this text for any other change or addition. It is clarified that any change to these Terms of Use does not cover the orders that have already been placed in our online store, before the amendments come into force in accordance with the above.

14. Applicable Law and Other Terms

The above terms are governed and interpreted in accordance with Greek law. In case of conflict, the Courts of Piraeus are competent.

Any invalidity of any of these Terms does not invalidate the rest. The Company’s non-exercise of its rights deriving from these Terms does not imply a waiver of these rights, nor does it result in an implicit cancellation of a Term.

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